Financial Customer Support Specialist - Teleperformance (Remote from Bali)
Join Teleperformance as a Financial Customer Support Specialist and become a trusted advisor for clients navigating complex financial systems. In this dynamic role, you’ll provide expert-level assistance with account management, billing inquiries, and technical support for financial software like QuickBooks, SAP, and Oracle. Based in Bali, you’ll work remotely to support clients across Indonesia, ensuring seamless financial operations and exceptional customer satisfaction.
At Teleperformance, we’re committed to fostering a collaborative environment where your expertise in financial systems and customer service will be valued. This role offers a competitive salary of Rp 24,000,000 - Rp 28,000,000 per bulan and the opportunity to grow within a leading global contact center.
In your daily work, you’ll handle a diverse range of financial inquiries, from troubleshooting software issues to resolving billing disputes. By leveraging your deep knowledge of financial systems and strong communication skills, you’ll build long-lasting relationships with clients, helping them achieve their financial goals.
📋 Tanggung Jawab Pekerjaan
- Provide expert-level support for financial software such as QuickBooks, SAP, and Oracle.
- Manage client accounts, including onboarding, updates, and troubleshooting.
- Resolve billing inquiries and disputes efficiently and professionally.
- Offer technical assistance to clients, ensuring they maximize the benefits of their financial systems.
- Document and track customer interactions using CRM tools like Salesforce.
- Collaborate with cross-functional teams to deliver high-quality customer service.
- Stay updated with industry trends and best practices in financial software support.
- Ensure compliance with data privacy and security regulations.
🎓 Kualifikasi & Syarat
- Bachelor’s degree in Finance, Accounting, or a related field.
- Minimum 2 years of experience in financial customer support or a similar role.
- Proven expertise in financial software such as QuickBooks, SAP, or Oracle.
- Strong understanding of financial systems, processes, and regulations.
- Excellent communication and problem-solving skills.
- Proficiency in English, both written and spoken.
- Ability to work independently and as part of a team.
- Certification in financial systems or customer service is a plus.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang