Service Delivery Manager - IT & BPO Operations

Stefanini · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 30000000 - 50000000
Stefanini is seeking a highly skilled and experienced Service Delivery Manager to join our IT & BPO Operations team in Bali, Indonesia. In this role, you will be responsible for overseeing the delivery of IT and BPO services to our clients, ensuring high-quality service delivery, customer satisfaction, and operational excellence. This is an exciting opportunity to be part of a dynamic and innovative company that values its employees and offers a competitive salary and benefits package.

📋 Tanggung Jawab Pekerjaan

Oversee the delivery of IT and BPO services to clients, ensuring high-quality service delivery and customer satisfaction.,Develop and implement service delivery plans and strategies to meet client requirements and business objectives.,Monitor and analyze service delivery performance metrics and identify areas for improvement.,Manage and mentor a team of service delivery professionals, providing guidance and support to ensure their success.,Collaborate with other departments and stakeholders to ensure seamless service delivery and customer satisfaction.,Stay up-to-date with industry trends and best practices in IT and BPO service delivery.,Ensure compliance with relevant laws, regulations, and company policies.,Represent Stefanini at client meetings and events, building and maintaining strong client relationships.

🎓 Kualifikasi & Syarat

Bachelor's degree in IT, Business Administration, or a related field.,Minimum of 5 years of experience in IT and BPO service delivery management.,Strong knowledge of IT and BPO service delivery processes and best practices.,Proven track record of successful service delivery and customer satisfaction.,Excellent communication, leadership, and team management skills.,Strong analytical and problem-solving skills.,Fluency in English and Bahasa Indonesia.,Certifications in ITIL, PMP, or other relevant certifications are a plus.

🛠️ Keahlian

IT and BPO service delivery managementProject managementCustomer relationship managementTeam leadership and managementAnalytical and problem-solving skillsCommunication skillsIndustry knowledge and best practicesCertifications in ITILPMPor other relevant certifications
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