Customer Service & Operations Assistant

Join Toppan Next Pte. Ltd. in beautiful Bali as a Customer Service & Operations Assistant and become part of a dynamic team dedicated to delivering exceptional service and operational excellence. At Toppan Next, we foster a culture of collaboration, continuous learning, and innovation. As a Customer Service & Operations Assistant in Canggu, you'll play a crucial role in ensuring our clients receive the highest level of service while supporting our operations team with your organizational skills.

In this role, you'll be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring their satisfaction. You'll also assist with scheduling, data entry, and other administrative tasks to keep our operations running smoothly. This is a fantastic opportunity to work in a vibrant international environment, gain valuable experience, and grow your career with a leading company in the industry.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by handling client inquiries, resolving issues, and ensuring customer satisfaction.
• Assist with scheduling and coordination of client appointments and events.
• Support the operations team with data entry, record-keeping, and administrative tasks.
• Maintain accurate and up-to-date records of client interactions and operational activities.
• Assist with the organization and management of client files and documents.
• Collaborate with the team to identify and implement process improvements.
• Ensure compliance with company policies and procedures.
• Participate in team meetings and contribute to the continuous improvement of service and operational processes.

🎓 Kualifikasi & Syarat

• Minimum 1-2 years of experience in customer service, administrative support, or a related field.
• Proficient in using Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work well in a team and independently.
• Familiarity with CRM software, such as Salesforce or HubSpot, is a plus.
• Bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Fluency in English is required; knowledge of Bahasa Indonesia is a plus.

🛠️ Keahlian

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